Terms and Conditions

1. Terms and Conditions

1.1 Prices
All pricing represented on this site is consumer retail pricing in Australian Dollars. For professionals pricing, please call customer service at 1300-668-466. While every effort is made to ensure accuracy of the pricing on this website, Motion Is Life Pty Ltd reserves the right to change prices without notice.

1.2 GST
All prices on our website are inclusive of GST.

1.3 Delivery
Bauerfeind ships most orders made prior midday weekdays and in stock on the same day. Orders billing to credit cards are shipped once credit card approval and address verification is made. Express orders received after 12 noon (AEDT) will not be processed until the next business day. Orders are shipped with multiple providers to ensure the most efficient delivery time. Transit times are based on business days. Services offered are Standard Shipping and Express Shipping. All applicable freight charges do apply. Oversized/overweight shipments may require additional shipping charges. Bauerfeind will not accept liability for delays due to damages to our property or that of its providers, shortage of personnel, strike and limitations due to unforeseen circumstances.

1.4 Returns

Motion Is Life in some circumstances accepts the exchange of products. Refunds are not accepted.

Circumstances where exchanges of products are accepted include:

  • Support/braces and insole products that have not been used other than trying the product on to check the fit of it and wanting to change size.
  • Should the product have a manufacturer defect this will be covered under warranty and replaced.

Please note: 

  • A used item (beyond trying it on) is strictly non exchangeable and non refundable.
  • Products from the compression socks category are non refundable or exchangeable.
  • Refunds are not accepted

Should you have any doubts about your correct size please feel free to call us on 1300 668 466 for assistance with your order.

A return authorization (RA) must be issued from Motion Is Life Pty Ltd headquarters by contacting customer service at cs@motionislife.com.au. Any return without a return authorization number on the outside of the shipping package will be refused. A time limit of 7 days from the date of purchase for returns applies for all consumer purchases. All returns must be in original packaging and received in new and resalable condition. Credits for returns are issued only to original purchaser. Bauerfeind strongly recommends shipping your return through a registered/tracked postage service. Bauerfeind is not responsible for returned packages lost by any delivery service.

1.5 Payment
Bauerfeind accepts Visa and MasterCard. The credit card you specify may attract surcharges and will be charged at check out.

1.6 Ownership transfer
Title to goods herein being purchased is retained by Bauerfeind until goods are paid for in full by you and at that time title passes to you.

1.7 Claims and Warranty
Motion Is Life Pty Ltd warrants that all goods will be free from manufacturing defects for a period of:

· 6 months for Insoles and Heel Cushions
· 12 months for Orthopedic products (i.e. Braces)
· 30 days for Phlebology products (i.e. Compression Socks/Stockings)

Normal wear and tear during the usage of the product is not considered a defect. Your sole remedy for any breach of this warranty will be for Bauerfeind, at its option, to either replace the affected goods or refund to you the purchase price of such goods..


2. Limitation of Liability

Excluding personal injury, Bauerfeind’s liability with respect to any goods purchased by you hereunder will not exceed the price paid by you for such goods. In no event will Bauerfeind be liable for any incidental or consequential damages, including without limitation lost profits, even if informed of their possibility.

3. Product Selection

You acknowledge that, in deciding to purchase a particular product, you are not relying upon any advice given to you by Motion Is Life Pty Ltd. Bauerfeind will not be responsible for your selection of a particular product and its appropriateness for the treatment of the intended users particular physical condition. We strongly recommend you seek professional medical advice if you are not sure.

4. Website Content

Motion Is Life Pty Ltd shall not assume any liability for the current nature, correctness, completion or quality of the information provided. To the extent that our pages contain offers, they shall be non-binding and subject to change without notice. Bauerfeind explicitly reserves the right to change, supplement or delete parts of its pages or its entire homepage without prior announcement or to temporarily or finally cease publication. This exclusion of liability shall be considered as a component of its homepage referred to from this page. Provided that parts or individual formulations of said exclusion of liability do not, no longer or not entirely satisfy the requirements of the predominant legal situation, the content and validity of other parts of the document shall be unaffected by this.

5. Data Protection/ Privacy Policy

If the homepage features the possibility of keying in personal or business data (such as email addresses, names and address), the user explicitly gives these data voluntarily. It is also allowed to use and pay for all featured services without giving said data or giving anonymous data or a pseudonym, assuming this is technically possible and reasonable. We will not provide any information to third parties such as the postal address, phone numbers, fax numbers and email. In general, you can visit us on the internet without telling us who you are or giving us personal information. There are times when we may need information from you, for instance: to process an order or to correspond. We may supplement this information to complete a transaction or to provide a better service.



We are available Monday – Friday
9:00am – 5:30pm (AEDT)

1300 668 466



We understand how important speedy shipping is to our customers – and we waste no time getting your product to your door as quickly as possible!